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Disaster recovery .............
Could this ever happen to you?
Could this ever happen to you?
Scenario 1
Its 9am on a Friday morning when you hear a fire engine siren screaming past your office window. You think nothing of it, it happens a lot. Today however, is different, because your local telephone exchange is on fire. The local media are on the scene already and word has reached you from a member of staff who heard about it on the local radio station on the way to work. By 9.30 you realise that your sales office staff are not getting calls and you cannot get an outside line.
You pick up your mobile and call your telecom service provider who explains about the fire at the BT exchange and promises to keep you informed on your mobile.
You are at least content that all your sales office staff have mobiles on the same network as you and are now making and receiving calls from your key clients. (scroll to continue)
At 10.45 am the mobile mast belonging to your mobile operator collapses as it is mounted on the roof of the local telephone exchange, which has given way to the raging fire and torrents of water from the fire brigade.
Silence befalls your office and e-mails fall silent too, as your ADSL broadband Internet link is also routed through the exchange. Members of staff are now starting to look to you for guidance.
Scenario 2
Same Friday morning and an alert member of staff rushes in to your office to tell you what she has heard on the radio about the fire at the telephone exchange. You instruct her to engage in pre-emptive action on all customers and suppliers in accordance with the Disaster recovery plan. She e-mails everyone on the database and whilst the fax and phone system are still working gets everyone phoning and faxing according to the plan. By 9.30 the phones faxes and e-mails are dead. Now customers are getting through to you through the disaster recovery system that is hosted OFF site and well away from your local exchange. Calls are routed to your mobile phones, but by department using traditional routing (i.e. press 1 for sales 2 for dispatch 3 for tech support etc.) Plus an off site fax server. A call to Mocom results in a warning that your mobile phones could take a dive as the O2 mast is on top of the local exchange and all your phones are on O2. As per the plan, key personnel are given spare phones (low cost Pay as you talk). When the mobile phone mast hits the floor at 10.45, your business doesnt hit the floor with it. Stage 2 of the Disaster recovery plan kicks in, staff who know that their homes are not affected, return to operate from there, their home phones are now receiving calls as though they were in the office. A nearby hotel offers you a conference suite with some dedicated direct lines. These are swiftly set up to accommodate your sales and order-processing department.
Your competitor across the street is in despair; you are ordering lunch for the sales staff trying to cope with the usual Friday rush on demand. You reflect that this facility has only cost you a few pounds a month (FREE of monthly charges to Mocoms Telecom traffic clients) plus some small costs for receiving calls on mobiles.
You further reflect that whilst this is going, on it is not costing you anything in call charges to run (other than mobile calls).
Finally you think that your competitor has hard it hard lately as you have been poaching some of his better clients. You ponder whether you should give him Mocoms number to call (When he can get a line!) Or instruct your sales manager to chase up his clients whilst they are short of a supplier.
Your sales manager enters the annex to the conference suite Alls fair in love and war you conclude!
This Scenario is actually unfolding now (Week ending 2/4/2004) in central Manchester and the surrounding area. All businesses need contact to survive. Telephone exchanges are also often viewed as effective economic targets for almost any extreme group and do not currently have sufficient protection.
How long could you survive in the above situation?
Could you survive at all? Try to calculate what the real cost to your business would be. Also 80% of business that suffer fire or flood do not survive the consequences
You will be surprised to learn how little Disaster Recovery protection would cost. Consider that you owe it to your self and your business to look at our simple and effective plan to keep you in business in adverse conditions. Our service includes a survival guide to help you protect all areas of your business.
Its 9am on a Friday morning when you hear a fire engine siren screaming past your office window. You think nothing of it, it happens a lot. Today however, is different, because your local telephone exchange is on fire. The local media are on the scene already and word has reached you from a member of staff who heard about it on the local radio station on the way to work. By 9.30 you realise that your sales office staff are not getting calls and you cannot get an outside line.
You pick up your mobile and call your telecom service provider who explains about the fire at the BT exchange and promises to keep you informed on your mobile.
You are at least content that all your sales office staff have mobiles on the same network as you and are now making and receiving calls from your key clients. (scroll to continue)
At 10.45 am the mobile mast belonging to your mobile operator collapses as it is mounted on the roof of the local telephone exchange, which has given way to the raging fire and torrents of water from the fire brigade.
Silence befalls your office and e-mails fall silent too, as your ADSL broadband Internet link is also routed through the exchange. Members of staff are now starting to look to you for guidance.
Scenario 2
Same Friday morning and an alert member of staff rushes in to your office to tell you what she has heard on the radio about the fire at the telephone exchange. You instruct her to engage in pre-emptive action on all customers and suppliers in accordance with the Disaster recovery plan. She e-mails everyone on the database and whilst the fax and phone system are still working gets everyone phoning and faxing according to the plan. By 9.30 the phones faxes and e-mails are dead. Now customers are getting through to you through the disaster recovery system that is hosted OFF site and well away from your local exchange. Calls are routed to your mobile phones, but by department using traditional routing (i.e. press 1 for sales 2 for dispatch 3 for tech support etc.) Plus an off site fax server. A call to Mocom results in a warning that your mobile phones could take a dive as the O2 mast is on top of the local exchange and all your phones are on O2. As per the plan, key personnel are given spare phones (low cost Pay as you talk). When the mobile phone mast hits the floor at 10.45, your business doesnt hit the floor with it. Stage 2 of the Disaster recovery plan kicks in, staff who know that their homes are not affected, return to operate from there, their home phones are now receiving calls as though they were in the office. A nearby hotel offers you a conference suite with some dedicated direct lines. These are swiftly set up to accommodate your sales and order-processing department.
Your competitor across the street is in despair; you are ordering lunch for the sales staff trying to cope with the usual Friday rush on demand. You reflect that this facility has only cost you a few pounds a month (FREE of monthly charges to Mocoms Telecom traffic clients) plus some small costs for receiving calls on mobiles.
You further reflect that whilst this is going, on it is not costing you anything in call charges to run (other than mobile calls).
Finally you think that your competitor has hard it hard lately as you have been poaching some of his better clients. You ponder whether you should give him Mocoms number to call (When he can get a line!) Or instruct your sales manager to chase up his clients whilst they are short of a supplier.
Your sales manager enters the annex to the conference suite Alls fair in love and war you conclude!
This Scenario is actually unfolding now (Week ending 2/4/2004) in central Manchester and the surrounding area. All businesses need contact to survive. Telephone exchanges are also often viewed as effective economic targets for almost any extreme group and do not currently have sufficient protection.
How long could you survive in the above situation?
Could you survive at all? Try to calculate what the real cost to your business would be. Also 80% of business that suffer fire or flood do not survive the consequences
You will be surprised to learn how little Disaster Recovery protection would cost. Consider that you owe it to your self and your business to look at our simple and effective plan to keep you in business in adverse conditions. Our service includes a survival guide to help you protect all areas of your business.
To see how this virtual switchboard service works, call our Disaster Recovery team now on 0870 9220672
Ask for a live demo to see how this could work for you and to order further information.
Ask for a live demo to see how this could work for you and to order further information.
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